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Jabra for Salesforce App

This app is designed for customers using Salesforce. This free software from Jabra offers valuable in-call conversation guidance to agents in order to improve customer satisfaction. The Jabra for Salesforce App also enables integrated call control with Amazon Connect for Salesforce users.

  • Real-time Jabra headset data insights provide agents in-call conversation guidance and insights on performance
  • Integrated call control with Amazon Connect
  • Easy to deploy with no coding

Conversation coaching and call control

The Jabra for Salesforce app harnesses real-time call data from Jabra headsets to provide instant notifications to:

  • Reassure the agent that background noise is not affecting the call
  • Keep track of the conversation flow
  • Help the agent avoid interrupting too much

These notifications enable agents to make immediate adjustments to optimise their customer calls. The data also provides valuable insights on agent working environments and training needs to improve conversation performance over time.

Integrated call control with Amazon Connect

This Jabra for Salesforce App also enables integrated call control with Amazon Connect for Salesforce users, for improved agent productivity. Intuitive call handling on any Jabra professional headset includes:

  • Answer, reject or hang up a call
  • Control volume up/down and mute during a call
  • Put a call on hold and resume the call

*Available call controls depend upon the capabilities of your selected Jabra headset model.

Setting up Jabra for Salesforce:

Install the Jabra for Salesforce managed package via Salesforce AppExchange. Salesforce must be used with the Amazon Connect CTI Adapter AppExchange app.


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Easy for Contact Centre Agents

The Jabra for Salesforce app notifications appear as pop-ups within Salesforce for the agent, wherever they are working.

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Get the best solution for your organisation and specific use case. Our experts can advise on products, compatibility and UC deployments.

Apply for a free trial

We offer free trials for companies of 100+ employees that are replacing their current devices or have a new project. T&Cs apply.

Need technical support?

For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.

Get help now

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Additional information

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Apply for a free trial

We offer free trials for companies of 100+ employees that are replacing their current devices or have a new project. T&Cs apply.

Immediate sales assistance

Live chat | 1-800-826-4656 | 9:00 AM - 5:00 PM (GMT)

Need technical support?

For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.

Get help now